Speaker Bio

James Toye is Head of Line Operations at Cathay Pacific, where he oversees the daily execution of global flight operations, ensuring operational safety, resilience and performance across a complex multi-fleet, multi-region airline environment. His role spans frontline operational decision-making, team leadership, risk management and stakeholder coordination, working at the core of the airline’s day-to-day operation.

Complementing his frontline responsibilities, James leads transformation initiatives that enhance information flow, digital capability and decision-making for crew and operational teams. He has a strong reputation for clarifying complexity and turning it into practical, human-centred solutions that work in the real world of airline operations.